Refund policy
Effective Date: Sept 14 2025
At Ray.DinnerIsReady, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help.
Returns
-
You may request a return within 30 days of receiving your item.
-
To be eligible for a return:
-
The item must be unused, unwashed, and in the same condition that you received it.
-
The item must be in its original packaging with tags attached.
-
-
Certain items are non-returnable, including:
-
Gift cards
-
Sale/clearance items
-
Customized or personalized products
-
Refunds
-
Once your return is received and inspected, we will notify you by email.
-
If approved, your refund will be processed to your original payment method within 5–10 business days.
-
Shipping costs are non-refundable.
-
If you received free shipping, the original shipping cost may be deducted from your refund.
Exchanges
-
We only replace items if they are defective, damaged, or if you received the wrong size/item.
-
If you need an exchange, please contact us at 📧 orders@ray-dinnerisready.com before sending your item back.
Return Shipping
-
Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
-
We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
Contact Us
For return or refund requests, please contact us at:
📧 orders@ray-dinnerisready.com